At Dabwoods Carts, we’re committed to getting you the right product—and ensuring it arrives intact. While most items are final sale, if something doesn’t meet our quality standards, we’ll make it right. Here’s how that works:

1. Defective or Damaged Items Only

Because our products—like yours—are sealed and consumable, we do not accept returns or exchanges unless the item is defective or broken.Dabwoods Carts+1

2. What to Do if Something’s Wrong

If you believe your item is defective or we made an error:

• Email us at sales@dabwoodscarts.com (or the contact email listed on your order),

• Include a clear description of the issue,

• Attach photos of what’s wrong (they help us verify the problem quickly).

Once we’ve reviewed your case, we’ll let you know if you’re eligible for:

• A replacement, or

• A full refund to your original payment method.Dabwoods Carts

3. Lost or Failed Delivery

If your order never arrives or gets seized in transit, here’s what we’ll do:

• If you didn’t enter a wrong address, we’ll reship your order for free after a 2-business-day wait to see if it turns up.Dabwoods Carts

• If the issue was an incorrect address entry (e.g., missing apartment number), we can’t offer free reshipment—but we’ll still help. You’ll receive a 40% discount coupon for your next order instead.Dabwoods Carts

4. General Notes on Our Policy

• Refunds and replacements are available only for orders confirmed as defective or incorrect.

• Items confirmed unavailable at the time of ordering? You’ll be refunded or, with your permission, we’ll ship once it’s back in stock